Clear terms.
No fine-print theatre.

01 / Shipping

Shipping & delivery

Orders are prepared within 1–2 business days. Coffee is roasted to order whenever possible. Delivery estimates and carrier options are shown before payment; they begin when the carrier receives the package.

• Tracking is emailed when the order ships.
• International duties and taxes are the customer’s responsibility.
• Contact us within 7 days if tracking shows a delivery you did not receive.

02 / Returns

Returns & replacements

Unused gear may be returned within 30 days of delivery in its original condition. Because coffee is perishable, opened coffee is not returnable; if it arrives damaged or materially incorrect, contact us within 7 days and we will make it right.

Return shipping is deducted from the refund unless the order was damaged, defective or incorrect.

03 / Payments

Payments & order status

Card payments are processed by Stripe. Silencio does not receive or store full card numbers. An order is accepted after successful payment confirmation. We may cancel and refund an order affected by a stock or pricing error.

04 / Privacy

Order privacy

We use your email, shipping details and order contents to process the transaction, provide support, prevent fraud and meet tax or accounting obligations. We do not sell personal information. Payment data is handled by Stripe under its own privacy terms.

For an order-data request, email privacy@silenciocoffeeco.com.